Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of the Sol Casino website, account and related services. Please read them carefully before registering, depositing funds, playing games or using any other feature. By accessing or using the website, you acknowledge that you have read, understood and agreed to comply with these terms, together with any applicable policies, game rules and responsible gambling information.

Sol Casino operates under a licence issued by the Curaçao Gaming Authority, reference OGL/2024/169/0146, and uses 128-bit SSL encryption alongside Cloudflare security to protect transactions and player data.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Sol Casino. They apply to your access to and use of the website, your player account, available games, payment features, promotions and any other services made available through the website. Additional terms may apply to particular games, promotions or services. If there is a conflict between these terms and a specific set of rules, the specific rules may apply to the relevant activity.

You must read the current version of these terms before using the website. We may update, amend or replace the terms from time to time to reflect changes to the services, applicable requirements, technology or business arrangements. Updated terms will apply from the date they are published, unless a different effective date is stated. Your continued use of the website after an update means that you accept the revised terms. If you do not agree with any change, you must stop using the website and contact the operator through the available website channels.

Eligibility and lawful use

You may use Sol Casino only where online gambling is lawful for you and where the services are available in your location. You are responsible for checking the laws that apply to you before creating an account or playing. You must meet the applicable minimum age requirement and must not use the website if you are underage, prohibited from gambling, subject to a self-exclusion arrangement or otherwise not legally permitted to participate.

Use the website only for personal, recreational purposes and not on behalf of another person.
Provide information that is accurate, complete and current.
Follow all applicable laws, these terms and any displayed game or promotion rules.
Do not use the website for fraud, money laundering, unlawful activity or any improper purpose.
Do not attempt to interfere with, damage or gain unauthorised access to the website or its systems.

2. Player accounts and verification

Some features require you to create a player account. You may be asked to provide personal information, identity documents, payment information or other evidence needed to verify your identity, age, location or source of funds. Information must be truthful and belong to you. We may be unable to open or maintain an account if the requested information is not supplied, cannot be verified or appears to be inaccurate.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, allow another person to use your account or leave your account accessible on a shared device. Tell us promptly through the available website channels if you believe your account has been compromised, used without permission or affected by a security issue.

Only one account should be created and used by each player unless the operator expressly permits otherwise. We may suspend, restrict or close accounts where we identify duplicate accounts, false information, suspicious activity, a breach of these terms or a legal or regulatory concern. Where appropriate, we may request further information before allowing continued access or processing a transaction.

Account suspension or closure

You may request the closure of your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to verification, transactions, disputes or unlawful conduct. We may also suspend or close an account where required to protect players, the operator, payment providers or the integrity of the games.

If an account is closed or suspended, access to games, promotions and account functions may be restricted. Any remaining balance will be handled in accordance with applicable requirements, after completion of necessary checks and subject to any lawful deductions, disputed transactions or other obligations.

3. Deposits, play and withdrawals

Deposits must be made using a payment method that you are authorised to use. You must not deposit funds obtained unlawfully or use a payment method belonging to another person without proper authorisation. Payment services may be subject to separate terms, processing requirements and verification checks. We may decline, delay or reverse a transaction where it appears unauthorised, irregular, unsafe or inconsistent with applicable requirements.

You should check all transaction details before confirming a deposit, wager or withdrawal. You are responsible for ensuring that the selected amount and action are correct. Once a game action or wager has been accepted, it may not be cancelled except where the applicable game rules, technical issue or law permits cancellation or adjustment.

Game results are determined by the relevant game system and its rules. Subject to applicable law, records held by the operator may be used to establish the details of account activity, transactions, game rounds and results. If a technical or administrative error affects a game, account or transaction, we may correct the error and take reasonable steps to place affected accounts in the position they would have occupied without the error.

Withdrawal requests may be subject to identity checks, account checks, payment verification and other reasonable controls. A withdrawal may be delayed or declined if information is incomplete, if funds are disputed, if a payment method cannot be used for the transaction or if further checks are required. Any conditions applying to a specific promotion or payment method will be shown in the relevant information before or during use.

Review the displayed transaction details before confirming.
Use only payment methods you are entitled to use.
Keep records of important account and transaction activity.
Raise a transaction concern promptly through the available website channels.
Do not attempt to manipulate, reverse or misuse a payment process.

4. Promotions, responsible gambling and liability

Promotions and additional rules

Promotions, bonuses, competitions and other offers may have separate eligibility requirements, time limits, wagering conditions, game restrictions or other rules. Those rules will be made available with the relevant offer. You should read them before participating. Unless expressly stated otherwise, only one offer may be used by a player, household, device or payment method where this is necessary to prevent misuse.

We may withdraw, amend or refuse a promotion where permitted, including where an offer has been used contrary to its rules or where there has been suspected abuse, collusion, fraud or technical error. Promotional funds and related winnings may be removed where the applicable promotional terms allow this.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set limits that suit your circumstances and never gamble with money needed for living costs or other essential commitments. Take regular breaks, avoid gambling when affected by alcohol or other substances and do not chase losses.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling support service. Sol Casino may provide account controls, deposit settings, time-out options or self-exclusion features where available. Requests for safer gambling assistance should be made through the available website channels.

Website availability and liability

We aim to keep the website and services reliable, but access may occasionally be interrupted by maintenance, technical faults, communications failures, third-party services or events outside reasonable control. We do not guarantee that the website will always be available, error-free or compatible with every device or connection.

To the extent permitted by law, the operator is not responsible for loss caused by your failure to follow these terms, unauthorised access resulting from your failure to protect account details, interruptions outside reasonable control or reliance on information that is incomplete or out of date. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under applicable Australian law.

Complaints and governing requirements

If you have a concern about the website, your account, a transaction or a game, raise it through the support or contact channels displayed on the website. Provide enough information for the matter to be reviewed, while avoiding the inclusion of sensitive information unless it is specifically requested through a secure process. Complaints will be considered in accordance with applicable procedures and legal requirements.

These terms are intended to operate consistently with applicable Australian laws and requirements. If a provision is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, while the remaining provisions continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.