Privacy Policy | Sol Casino

Information we may collect

Sol Casino may collect information that is needed to provide and manage online gambling services. The information collected depends on how you use the website, the services you request and the legal checks that apply to online gambling. Some information is provided directly by you, while other information may be collected automatically when you visit or use the website.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, username, account credentials and communication preferences. We may also keep records of messages or requests you send to customer support. This information helps us create and administer your account, respond to enquiries, provide important service notices and communicate with you about your use of the website.

Identity and verification information

To meet age, identity, security and compliance requirements, we may request identity or verification documents and information needed to confirm them. This may include information shown on an identity document, a residential address, information about your source of funds where appropriate, and records of checks carried out to protect the service. Verification information is used to help prevent underage gambling, impersonation, fraud, money laundering and other unlawful or unauthorised activity.

Payments and transactions

We may collect records about deposits, withdrawals, wagers, account balances, bonuses or other transactions connected with your account. Payment information may be processed through payment providers. Depending on the payment method, we may receive payment identifiers, transaction references and status information rather than full payment details. Transaction records help us operate the account, investigate disputes, detect unusual activity and meet legal and financial record-keeping obligations.

Device, usage and cookie information

When you use the website, we may collect technical and usage information such as your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location, access times and interactions with website features. We may also use cookies and similar technologies. These technologies can help keep the website working, remember preferences, support account security, understand website performance and improve the player experience.

How we use information

Sol Casino uses personal information for clear and legitimate business, service and compliance purposes. We aim to collect and use only information that is reasonably needed for those purposes. Depending on the circumstances, information may be used to:

Create, verify, maintain and secure your player account.
Provide access to casino games, account features and other requested services.
Process deposits, withdrawals and other account transactions.
Complete identity, age, security, anti-fraud and responsible gambling checks.
Monitor activity for suspicious, prohibited, illegal or unauthorised behaviour.
Communicate with you about your account, transactions, service changes, security matters and support requests.
Provide marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Personalise or improve website content, functionality, performance and user experience.
Investigate complaints, disputes, technical issues and suspected breaches of applicable terms.
Meet legal, regulatory, tax, accounting and other official obligations that apply to the service.
Protect the rights, property, safety and security of players, Sol Casino and relevant service providers.

Where appropriate, we may combine information from your account, transactions, support interactions, verification activity and website usage to maintain accurate records and identify risks. We may also use information in an aggregated or de-identified form for reporting, analysis, security and service improvement. Information will not be used for a purpose that is incompatible with the reason it was collected unless permitted or required by applicable requirements.

Marketing communications

If you receive promotional communications, you can usually opt out by using the unsubscribe or preference options included in the message, or by contacting support. Service and security messages relating to your account may still be sent when they are necessary to provide the service or protect your account. Withdrawing consent to marketing does not automatically delete other information that must be retained for account, security or legal purposes.

Sharing, security and retention

Personal information may be shared with service providers and professional partners that help operate the website and provide requested services. These parties may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, analytics, security and compliance functions. Information may also be disclosed where necessary to meet legal obligations, respond to lawful requests, protect players or the public, investigate suspected wrongdoing, or protect the rights and security of Sol Casino.

Where information is shared with a service provider, the provider should handle it only for the relevant service or authorised purpose and apply suitable safeguards. Some providers may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to support the security and lawful handling of the information, subject to the requirements that apply to the relevant processing activity.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, secure transmission and staff or supplier requirements. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and tell support promptly if you believe your account has been accessed without permission.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. When information is no longer needed, it may be securely deleted, anonymised or placed beyond ordinary use. Some account, identity, transaction, security and communications records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in the immediate removal of every record.

Your privacy rights and choices

Depending on the circumstances and the requirements that apply, you may have rights relating to the personal information held about you. These may include asking for access to information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications. Other rights or choices may apply under relevant privacy requirements.

How to make a request

To exercise your data rights, contact support@solcasino.wtf and explain what you are requesting. For example, you may ask to access your information, correct your data, delete your data where deletion is available, or withdraw your consent to marketing. Please include enough information for us to understand and assess the request. We may need to verify your identity before providing information or making changes, particularly where the request concerns account access, identity documents or financial records.

We will consider requests within a reasonable time and explain if a request cannot be completed in full. Access, correction or deletion may be limited where providing the information would affect another person's privacy, create a security risk, interfere with fraud prevention, conflict with account protection measures, or breach a legal or record-keeping requirement. If information must be retained, we may restrict its use to the purpose for which it is required.

Cookies and browser controls

Cookies are small files or similar technologies placed on your device when you visit a website. Some are necessary for login, account security and core website functions. Others may help remember preferences, measure performance, understand how the website is used or support relevant communications. You can manage, block or delete cookies through your browser settings. Disabling some cookies may affect website features, account access or the way pages operate.

Policy updates

This Privacy Policy may be updated when our services, technology, privacy practices or applicable requirements change. The latest version will be made available on the website. We encourage you to review the policy from time to time. Where an update is significant, we may provide an additional notice through the website or another suitable communication channel.

If you have a privacy question, concern or request, please contact support@solcasino.wtf. We will review the matter and provide further information about the steps available to you.