Contact Sol Casino

If you need help with your Sol Casino account or website experience, contact our support team at support@solcasino.wtf. We aim to provide clear, helpful assistance and usually respond within 24 hours, although response times may vary depending on the nature and volume of enquiries.

Sol Casino operates under a licence issued by the Curaçao Gaming Authority, reference OGL/2024/169/0146, and uses 128-bit SSL encryption alongside Cloudflare security to protect transactions and player data.

How to get in touch

For assistance, send an email to support@solcasino.wtf. Please use the email address connected to your account where possible, as this can help support locate your details and handle your enquiry more efficiently. Do not include your password, full payment card number or other sensitive security information in your message.

To help us understand and resolve your request faster, include your account email address or username, a short description of the issue, and screenshots if relevant. Screenshots should show the problem clearly without displaying unnecessary personal, banking or security information.

Account access, profile or verification questions
Deposit and withdrawal enquiries
Questions about applicable bonus terms
Technical problems, errors or website issues
Responsible gambling requests or questions about available support

Please send one clear message about each issue where possible and include any relevant dates, transaction references or error messages. This helps the support team review the matter without unnecessary delays. The team usually replies within 24 hours, but more complicated enquiries may take longer to investigate.

Before contacting support

Check that your message is sent from a secure email account and that the information provided is accurate. For account security, support may need to confirm details before discussing account-specific matters. Never share your password or ask another person to access your account on your behalf.

If your request relates to responsible gambling, state this clearly in the subject line or opening sentence. Support can direct your request to the appropriate process and explain the options available. For any urgent personal safety concern, seek immediate help from an appropriate local service.