Responsible Gaming

At Sol Casino, gambling should be an enjoyable form of entertainment, never a way to solve financial problems or manage difficult emotions. Responsible gaming means understanding the risks, setting sensible limits and making informed decisions about when to play and when to stop. This page provides general information to help players in Australia approach online gambling carefully. If gambling is no longer enjoyable or is causing concern, support is available and taking a break is an important first step.

Sol Casino operates under a licence issued by the Curaçao Gaming Authority, reference OGL/2024/169/0146, and uses 128-bit SSL encryption alongside Cloudflare security to protect transactions and player data.

Gamble for entertainment, not income

Online casino games involve financial risk. Outcomes are determined by chance, and there is no guaranteed strategy, system or pattern that can ensure a win. Previous results do not influence future results, and a losing session cannot be recovered by continuing to play. Treat any money used for gambling as an entertainment expense that may be lost.

Only gamble with money you can afford to lose after essential costs have been covered. Gambling should not come before rent, mortgage payments, household bills, food, education, savings or other financial commitments. Do not use borrowed money, credit intended for essential expenses or money set aside for someone else to play.

Practical ways to stay in control

Set a gambling budget before you start and do not increase it during a session.
Set a time limit and use a reminder to help you finish on time.
Keep track of deposits, bets, wins and losses rather than relying on memory.
Take regular breaks away from your device and do something unrelated to gambling.
Avoid gambling when you are upset, tired, stressed, bored or affected by alcohol or other substances.
Never chase losses by increasing stakes or playing for longer than planned.
Do not gamble to pay bills, clear debts, replace income or improve your financial position.
Consider sharing your limits with a trusted person who can help you stay accountable.

A win does not mean that you should continue playing, and a loss does not mean that you are due a win. Decide in advance how much you are prepared to spend and how long you are prepared to play. Once that limit has been reached, stop, regardless of the result.

Recognising gambling harm

Gambling harm can develop gradually and may affect finances, relationships, work, study, health and general wellbeing. You do not need to wait until a serious problem develops before asking for help. Early support can make it easier to regain control.

Possible warning signs

Spending more time or money gambling than you intended.
Feeling restless, irritable or anxious when trying to reduce or stop gambling.
Repeatedly trying and failing to cut back.
Thinking about gambling throughout the day or planning your life around playing.
Chasing losses or believing that a large win will solve financial difficulties.
Borrowing money, selling possessions or using savings to gamble.
Hiding gambling activity, losses or transactions from family and friends.
Missing work, study, appointments or social activities because of gambling.
Arguing with people close to you about gambling or withdrawing from them.
Feeling guilt, shame, stress or hopelessness after gambling.
Gambling to escape sadness, loneliness, pressure or other personal problems.
Having difficulty meeting regular financial commitments.

If any of these signs feel familiar, consider stopping play and speaking with someone you trust. A qualified gambling support service can provide confidential guidance, practical tools and counselling. Support is available for individuals as well as family members and friends affected by another person's gambling.

If gambling is contributing to thoughts of self-harm, suicide or immediate danger, seek urgent help through local emergency services or a crisis support service in Australia. Your safety comes first, and you should not manage an urgent situation alone.

Tools for safer play

Sol Casino may make account and play-management tools available to help you maintain control. Depending on the features offered for your account, these tools may allow you to review activity, set a deposit or spending limit, set a session reminder, take a temporary break or request account closure. Read the terms of any selected control carefully, including how it operates and when it takes effect.

Taking a break or closing your account

If you want to stop gambling, use the available account controls or contact the appropriate Sol Casino support channel through the website. Ask for a temporary suspension, a longer self-exclusion period or account closure, depending on what you need. Be clear that you want to stop gambling and avoid opening another account or using another person's account during a break.

A break is more effective when combined with practical steps. Remove saved payment methods where possible, reduce access to gambling websites and applications, tell a trusted person about your decision, and make a plan for activities that do not involve gambling. If you have concerns about money, consider speaking with a financial counsellor before making further gambling decisions.

Protecting your account

Keep your login details private and do not allow other people to use your account.
Use a secure password and update it if you believe someone else may know it.
Check account activity and payment records regularly.
Tell the website support team promptly if you notice unusual activity or believe your account has been accessed without permission.
Do not create an account or gamble on behalf of another person.
Keep children and other unauthorised people away from gambling devices and account credentials.

Account controls are helpful, but they are not a substitute for personal support. If you are finding it difficult to stop or stay within a limit, seek independent help as soon as possible.

Age, access and getting help

Gambling is for adults only. You must meet the minimum legal age that applies to online gambling in your location and provide accurate information when required. Do not permit a person who is underage to access your account, watch you gamble or use your payment method. Parents and carers should use device, payment and account security settings to help prevent children from accessing gambling services.

Only use your own account and payment methods. Sharing an account can create safety, verification and financial risks. You are responsible for keeping access to your account secure and for notifying Sol Casino if you believe another person has used it.

Support is available

If you are concerned about your gambling, speak with a trusted friend, family member, doctor, counsellor or qualified gambling support provider in Australia. Independent support services can help you understand your options without judgement. You can also use the responsible gaming information and account controls available through Sol Casino.

People close to someone who gambles can also seek advice. A family member or friend may need support setting boundaries, discussing finances or protecting their own wellbeing. They do not have to wait for the person gambling to ask for help.

For questions about responsible gaming features, account limits, breaks or self-exclusion, use the support options made available on the Sol Casino website. Support teams may explain the available process and help direct you to relevant information. This page is general information and does not replace financial, legal, medical or counselling advice.

By choosing to gamble, take time to understand the risks and make decisions that fit your circumstances. Set limits before playing, follow those limits, take breaks and ask for help early if gambling stops feeling like entertainment.